Refund Policy

Last updated: 01-01-2026

1. Our Commitment

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

2. EU Right of Withdrawal (14-Day Cooling-Off Period)

For customers in the European Union (including Netherlands), you have the legal right to cancel your order within 14 days without giving any reason.

2.1 Withdrawal Period

• Begins the day you receive your complete order

• Expires 14 days after delivery

• For multiple items delivered separately: 14 days after the last item

2.2 How to Withdraw

Send us your withdrawal request within 14 days via:

• Email: [Your Email Address]

• Contact form on our website

Include:

• Your order number

• Your name and address

• Which items you wish to return

• Date of purchase

2.3 Effects of Withdrawal

• You will receive a full refund including standard shipping costs

• We refund within 14 days of receiving returned goods or proof of return

• We may withhold refund until we receive the returned items

• Return shipping costs are your responsibility (unless item is defective)

3. 30-Day Satisfaction Guarantee

In addition to your legal rights, we offer a 30-day satisfaction guarantee:

• Return items within 30 days of delivery

• Items must be unused, unworn, and in original packaging

• You pay return shipping

• Refund issued within 7 business days of return receipt

4. Conditions for Returns

4.1 Items must be:

• Unused and unwashed

• In original condition

• In original packaging with all tags attached

• Free from pet hair, smoke, or other odors

4.2 Non-returnable items:

• Underwear, swimwear, or lingerie (hygiene reasons)

• Earrings or pierced jewelry

• Customized or personalized products

• Digital downloads or gift cards

• Perishable goods

• Sealed items where seal is broken (cosmetics, supplements)

5. Defective or Incorrect Items

If you receive:

• Damaged product: Contact us within 7 days with photos

• Wrong item: Contact us within 7 days

• Missing parts: Contact us within 7 days

We will:

• Provide a return shipping label (free)

• Send a replacement OR issue full refund

• Refund original shipping costs

6. Return Process

Step 1: Contact Us

Email [Your Email Address] with:

• Order number

• Photos/videos of issue (if damaged)

• Reason for return

Step 2: Receive Instructions

We will provide:

• Return address (may be in Netherlands, EU, or China depending on product)

• Return form (if required)

• Any special instructions

Step 3: Ship Return

• Pack items securely

• Include your order number inside

• Use traceable shipping method

• Keep tracking number as proof

Step 4: Refund Processing

• Once received, we inspect (2-3 business days)

• Refund issued to original payment method

• You'll receive email confirmation

7. Refund Timeframes

8. Return Shipping Costs

Netherlands

• Defective items: FREE (we provide label)

• Wrong item sent: FREE

9. Exchange Policy

We do not offer direct exchanges. To exchange:

1. Return the original item (follow return process)

2. Place a new order for the desired item

10. Order Cancellations

Before shipment:

• Cancel within 1 hour of order: Free

• Cancel after 1 hour but before shipment: Possible but may incur €[X] processing fee

After shipment:

• Cannot cancel once shipped

• Must follow return process after delivery

11. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account (5-10 business days)

2. Contact your credit card company

3. Contact your bank (processing times vary)

4. Contact us for assistance

12. Return Address

Depending on your location and the product, returns may be sent to:

For Netherlands/EU products:
[Your Return Address in Netherlands or EU Warehouse]

For international products:
[International Return Address]

⚠️ Important: Always contact us before returning. Unauthorized returns sent to the wrong address will not be processed.

13. Consumer Rights (Netherlands)

Under Dutch consumer law:

• You have 14 days withdrawal right (statutory)

• Products must be as described and fit for purpose

• Legal warranty applies for 2 years on defects

• We cannot waive your statutory rights

14. Contact for Returns

Email:contact.wealthytheory@gmail.com